Where can I find more info on nutrition?
For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.
Why do I have to create an account?
For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.
How do I create an account?
Click the "Login" button, and then on the login page click the "create a new account" link.
I forgot my password, what do I do now?
Click the "Login" button, and then on the login page click the "Forgot password" link. On the following page enter your email address to have a new password emailed to you. Please check you spam or junk mail folders if you have not received your new password in 15 minutes.
My account is locked, how do I unlock it?
Click the "Login" button, and then on the login page click the "Forgot password" link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account. Please check you spam or junk mail folders if you have not received your new password in 15 minutes.
My connection timed out, or I saw an error when I was finishing checkout (on the payment page). How do I know if I placed the order successfully?
Login with the same account you were using the originally place the order.
View your shopping cart. If the product is no longer in your cart you could have completed the order successfully. Check the "My Account-->Order History" area. This area stores a copy of all the orders you have placed (and their order status).
You may also check your email, we email a confirmation of each order placed to the email address that is your username. (Please make sure to check your Junk or Spam boxes as the emails may be held in there).
If you really want to be sure you can check with your bank or credit card provider. We charge your credit card at the time the order is placed, so your bank or credit card provider should have held, or 'pended the sale', based on our request, from your total available balance. Although we request the money from your bank or credit card provider as soon as you place the order, the bank or credit card processor may take a few days to clear it and post it to your account.
My pre-paid credit card does not have a billing address. Can I use it on this site?
You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.
What if my Student ID Card is lost or stolen?
Lost cards must be reported immediately to the Dining Services Office by calling 859-344-3317
or by email to firstname.lastname@example.org
Why am I getting an error on the payment page?
- Is the credit card number you entered correct?
- Is the expiration date correct, and not in the past?
- Is the CVV code from the back of your card correct?
- Is the address you selected as the billing address the same as the credit card’s billing address?
Do you have enough available balance on your card?
Why can't I create an account?
Error: Email addresses must be in the proper format: email@example.com
The email was not entered properly, please re-enter the email.
Error: passwords must contain at least 7 characters.
The password is not long enough.
Error: passwords should contain at least one character from the following sets: [a-Z,a-z] , [0-9].
The password needs to contain at least one letter (capital or lowercase) and one number so that the password is secure.
Error: password verification does not match your initial password.
The password entered in the "verify password" field does not match the password you entered in the "password" field. The two field must contain the same password, which will then be used as the password for future access to the account.
Error: passwords must not contain a substring of the email address.
The password can not use any part of the email address so that the password is secure.
Error: The following fields are either invalid or they are not complete: [First Name,Last Name]. please provide valid input.
Required fields (listed in the brackets) were left blank.
Error: The username and/or password supplied already exists.
That email (username) is already an account on the system. please use forgot password to reset your password (it will be emailed to you).
Why do I not have a "Continue to Checkout" button?
If you have not already entered a credit card billing address into "Manage addresses" you must first enter a new address (your credit card billing address) and save it. After adding the address you may then return to the shopping cart to complete your order.